Privacy Policy

Introduction

Recanto D´Idjaro is committed to protecting the privacy and personal data of its guests. We collect and process personal information in accordance with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR).

This Privacy Policy explains what personal information we collect, why we collect it, how it is used, stored, shared, and the rights guests have regarding their personal data.

What Personal Information We Collect

Personal information may include, but is not limited to:

• Full name
• Nationality and country of residence
• Date of birth
• Postal address
• Email address
• Telephone number
• Passport or identification details where required by law
• Payment and billing information
• Reservation details
• Preferences and special requests
• Communications exchanged before, during, or after a stay

Personal data is collected only where necessary and processed lawfully, fairly, and transparently.

Why We Collect Personal Information

We collect personal information to:

• Process and manage reservations
• Provide accommodation and related services
• Communicate with guests regarding their stay
• Comply with legal and regulatory obligations
• Maintain accounting and financial records
• Improve guest experience and customer service
• Respond to enquiries and requests
• Inform guests of relevant offers or updates where permitted by law

Guests may opt out of receiving marketing communications at any time by contacting us at: stay@recantodidjaro.com

How We Collect Personal Information

Personal information may be collected:

• Through our website and booking forms
• During the reservation process
• During a guest's stay
• Through email correspondence, contact forms, and other communications
• Where required by local authorities for guest registration purposes

All online payment and reservation transactions are processed using appropriate security measures designed to protect personal data.

Storage and Security of Personal Information

Personal information is stored securely and access is restricted to authorized personnel who require such information to perform their duties.

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction.

Sharing Personal Information

Personal information may be shared with trusted service providers, contractors, or business partners where necessary to provide requested services.

Personal data may also be disclosed:

• Where required by law or government authorities
• To comply with legal obligations
• To protect our rights, property, or safety
• To prevent fraud or unlawful activity

We do not sell or rent personal information to third parties.

Data Retention

Personal information will be retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, and regulatory requirements.

Certain records may be retained for periods required by applicable law.

Guest Rights

Subject to applicable law, guests have the right to:

• Access their personal data
• Correct inaccurate information
• Request deletion of personal data
• Restrict or object to processing
• Request data portability
• Withdraw consent where processing is based on consent

Requests may be submitted to stay@recantodidjaro.com. We may request proof of identity before processing any request.

Privacy Enquiries

For any questions regarding this Privacy Policy or the processing of personal data, please contact: stay@recantodidjaro.com